The Healing Collective Privacy Policy
Effective Date: November 28, 2024

The Healing Collective (“The Healing Collective,” “we,” “us,” and “our”) takes your privacy very seriously. We created this Privacy Policy to provide you with important information about the privacy practices applicable to the services provided by us through The Healing Collective website located at www.the-healingcollective.com (the “Site”). As used herein, “you” or “your” refers to you. This Privacy Policy describes how we collect, protect, use, disclose, and store the information collected through the Site.

BY DOWNLOADING, ACCESSING, OR USING THE SITE OR SERVICES, AND/OR BY PROVIDING INFORMATION TO US IN CONNECTION WITH THE SITE OR SERVICES, YOU ACCEPT THE PRACTICES AND POLICIES OUTLINED IN THIS PRIVACY POLICY, AND YOU HEREBY CONSENT THAT WE WILL COLLECT, USE, AND SHARE YOUR INFORMATION AS SET FORTH IN THIS PRIVACY POLICY.

Your use of the Services is also subject to our Terms of Use, (which are available).

COLLECTION, USE, AND DISCLOSURE OF INFORMATION

What is Personal Information?

Personal Information is any information relating to a natural person who is, or can be, identified either directly or indirectly from such information and includes information such as a user’s name, address, telephone number, email address, Internet activity (such as browsing history), or other information directly linked to that person. You are not legally required to provide Personal Information to us, but if you refuse to provide such information, we may not be able to register you to use the Services.

Personal Information that We Collect

Personal Information You Provide

The Healing Collective collects Personal Information from you when you submit your information through the Site or when you contact us electronically. The types of Personal Information you may provide to us include:

• Name, address, phone number, email, support interested in, requested clinician, age, referral source, date of birth, and custody info if minor.
  
  

• Contact information such as your address, phone number, and email.
  
  

• Records and copies of your correspondence if you contact us.
  
  

• Any other information you provide in your communications to us.
  
  

From time to time, we may augment the Personal Information we have about you with data obtained from other sources, such as public databases, social media platforms, or third parties.

Personal Information We Collect Automatically

We may automatically collect information such as your IP address, browser, device, operating system, and related activity on the Site. We track this data for systems administration, troubleshooting, and analytics purposes. We may use or permit third parties to use web beacons or cookies to track site effectiveness and engagement. This includes information such as which pages are visited and when.

How We May Use Personal Information

We and our third-party service providers may use Personal Information to:

• Respond to your inquiries and fulfill your requests;
  
  

• Provide support services and customer service related to the Site;
  
  

• Send administrative information and changes to our terms and policies;
  
  

• Schedule appointments and deliver services to you;
  
  

• Send marketing communications that we believe may interest you;
  
  

• Personalize your Site experience and offerings;
  
  

• Enhance and improve our Site and Services, and identify usage trends;
  
  

• Comply with legal obligations and enforce policies;
  
  

• Notify emergency services, family members, or care parties under emergency circumstances;
  
  

• Pursue legal remedies and limit potential damages.
  
  

We may also use de-identified or aggregate data for any legally permissible purpose.

HOW PERSONAL INFORMATION MAY BE DISCLOSED

Your Personal Information may be disclosed to:

• Third-party service providers (e.g., IT, data hosting, email delivery, analytics);
  
  

• Our affiliates for marketing and service-related purposes;
  
  

• Third parties sending marketing communications related to our services;
  
  

• Healthcare providers for treatment, payment, or healthcare operations;
  
  

• A third party during a business reorganization, merger, sale, or similar transaction;
  
  

• Authorities or individuals under legal, regulatory, or emergency circumstances.
  
  

We may also disclose aggregate or de-identified data for lawful purposes.

The Healing Collective does not sell or rent Personal Information to any third party. Therefore, we do not offer an opt-out for this because we don’t engage in such practices.

COOKIES

Cookies are small data files stored on your device to improve your experience. We may use both session and persistent cookies. You may modify your browser settings to disable cookies, but some essential cookies necessary for site function cannot be disabled.

Our third-party partners (e.g., social media tools or website services) may also use cookies, which are subject to their privacy practices.

THIRD PARTIES

This Privacy Policy does not govern the practices of third parties, including linked websites or app providers. We encourage you to review third-party privacy policies before interacting with those platforms.

CHILDREN’S PRIVACY

The Healing Collective is committed to protecting children's privacy. We comply with the Children’s Online Privacy Protection Act (COPPA). Our Services are not intended for minors. If we inadvertently receive information about a child under 13, we will delete it or obtain parental consent. To report such instances, email us at info@healingcollectiveteam.com.

SECURITY

We implement reasonable physical, technical, and administrative safeguards to protect your data. However, no online system is 100% secure. If you believe your interaction with us has been compromised, please contact us immediately.

STORAGE OF DATA

We retain Personal Information as long as necessary to fulfill the purposes outlined, subject to legal retention requirements. This may mean we retain some data for several years.

UPDATES TO THIS PRIVACY POLICY

We may update this Privacy Policy at any time. Any changes will be posted on the Site with a revised “Effective Date.” Continued use of the Site after changes means you accept the updated policy. Please check back periodically.

CONTACTING US

If you have any questions or concerns about this Privacy Policy, contact us at:
📧 info@healingcollectiveteam.com

Please don’t include health or sensitive info in emails, as email communication may not be secure.